This guide is applicable to both prepaid and postpaid users. In May 2023, the Electricity Company of Ghana (ECG) transitioned to a cashless system, introducing a convenient short code for customers to effortlessly settle their current and outstanding bills. Read more about this update here.
In this article, I will walk you through everything you need to know about paying your ECG bill from your mobile money wallet and provide essential information. Before delving into the steps, let’s highlight a few reasons why paying your ECG bill via mobile money or the PowerApp is beneficial:
- Easily apply for refunds without visiting the ECG office.
- Reduce long queues and improve service delivery.
- Receive instant alerts on the status of each transaction.
- User-friendly and available 24/7, unlike physical offices.
- Facilitates credit top-up for your smart prepaid meter.
- Directly share your feedback on the app.
How to Pay Your ECG Bill Using Mobile Money
You have two options:
Using the ECG Power App:
This method essentially involves paying with mobile money since it’s the available payment option on the app.
Using the Short Code 226#:
- From your mobile phone dialer, dial *226#.
- Select option 1 (Pay Prepaid/Postpaid).
- Choose option 2 to add a meter if you are a first-time user.
- Tap next to proceed.
- Enter the amount to pay and tap next.
- Select the payment method (Balance in your PowerApp account or MTN Mobile Money Wallet).
- Follow the next steps to approve the payment.
- The corresponding prepaid units will be credited to your meter instantly.
- You’re all set.
Paying Your ECG Bill Using the PowerApp:
To pay your bill using the PowerApp, follow these steps:
- Follow the steps above up to step 5.
- Choose Vodafone Cash as your payment method.
- Follow the next steps to complete your bill payment.
Note: If you encounter issues paying with Vodafone, first download the PowerApp and add your Vodafone number. Afterward, dial the short code 226# and follow the process to pay with Vodafone.
This is only for those using the smart meters. If your meter is not supported, visit the nearest ECG office.
In the digital age, going cashless is a bold step for any company. ECG’s initiative to enable customers to pay their bills via mobile money is a commendable idea that brings immense convenience to the customers.
Additionally, from ECG’s perspective, it simplifies auditing and reduces corruption, as dealing with physical cash is minimized.
Would you prefer to pay your ECG bill via mobile money or visit the office? Share your answer in the comment box below. Thank you.
Other important topics
How to check your ECG Bill Online
As of December, 2023, There is no official platform that allows customers to check their ECG bill online.