Kikuu was founded in 2015 in Africa by the company named Hangzhou jiku information technology co. Ltd. it has created a cross-border e-commerce trading platform it is helping global businesses in B2C services in Africa by serving the end-user customer directly. With the help of mobile penetration and internet (4G) user growth.

HOW TO CANCEL AN ORDER ON KIKUU

In this write-up let discuss how you cancel orders on kikuu but first let see how you can order for products and the category of products in store. It is the first e-commerce company to deploy our core system from online order to customer delivery.

The mission of this company is to be the preferred e-commerce platform in Ghana. and it has the vision of making China- Africa trading easier. The company has this core values customer service, innovative product, teamwork, speedy delivery and affordable prices.   

CATEGORY OF PRODUCTS IN GHANA

  • electronic
  • beauty 
  • hair
  • home and appliance
  • clothes
  • shoes
  • luggage
  • wedding accessories
  • phones and telephones 
  • kids and toys 
  • watches and jewelry
  • Automobile accessories

HOW TO ORDER FOR THIS PRODUCTS

  1. Download the kikuu app on google play store or app store
  2. click register
  3. choose to register with email or phone number
  4. enter your name and your password
  5. visit your mail to confirm or confirm the code sent to you through SMS if you used your phone number to register.
  6. after successful registering, now select the item or product you want to purchase and select the product color, size, and quantity.
  7. select buy and you will be ask to fill your shipping address form including contact name, mobile, street address, city, way of tracking package (door to door delivery or self pick-up).
  8. after filling all space click to save and ship to this address
  9. You will ask to do your payment you then select your preferred payment option
  10. now relax for your save delivery.

HOW TO CANCEL KIKUU UNPAID ORDER  (IF YOU HAVEN’T MADE ANY PAYMENT) 

 1: open your Kikuu App and click ”My Kikuu” section

The page will jump automatically to your information page

 2:Click on the ”Pending Payment” is shown as below ”My Orders” option

 3:Select and click on the awaiting payment order

4:Click ”CANCEL” and select the cancellation reason then the order will be cancelled

HOW TO CANCEL KIKUU PAID ORDER  (IF YOU HAVE MADE ANY PAYMENT)

If the status is showing “Awaiting Shipment” (the order can be cancelled)

Step 1: open the Kikuu App and click ”My Kikuu” section

The page will jump automatically to your information page

Step 2: Click “My Order” and select the order which you want be cancelled

Step 3: Select the cancel reason then order will be cancelled

(Don’t want it/Wrong purchase/Buy too much items)

(It’s too slow for delivering products)

Will showing ”Cancelled by the account + the reason which the customer select after

done with cancelled

Step 4: The money will refund to you in 24 hours.

If the status is showing “Processing” (the order can’t be cancelled)

if your order status is showing ”Processing”, that means your order is have
processed and get ready shipping to here. So you can’t cancelled your order under the

status is showing ”Processing”

KIKUU BRANCHES IN GHANA

  • ACCRA
  • TEMA
  • MADINA
  • KUMASI
  • ASHAIMAN
  • CAPE COAST
  • TAKORADI 
  • TAMALE
  • OBUASI 
  • TESHIE

You can contact kikuu in Ghana through this number

Mobile: 02083701062

Email 

[email protected]

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